99 – How to lawfully exit a poor performing pharmacy team member

Interview with David Bates, Managing Director - Workforce Guardian, Employee Poor Performance, Exit Strategies, How to avoid the biggest employer mistakes in managing terminations.

Employee Poor Performance [Length: 45 minutes] Welcome to the Dark Side… The dark side of managing our people that is. When despite our best efforts to empower team members Read More ...

92 – How to create smarter hiring and induction processes for your pharmacy

Interview with Sietel Gill, Pharmacy Owner, Chief Pharmacist - Lion Retail Management Group, Discover your core values, Why recruitment and induction should not be rushed.

Hiring and Induction [Length: 39 minutes] Now you may be thinking, discovering your core values and establishing your business's culture sounds too hard and too Read More ...

90 – How to thrive in the face of adversity through specialising in pharmacy compounding

Interview with Nick Bova, 2nd Generation Pharmacist, Managing Director - Bova Compounding, How to transform adversity in your pharmacy into an advantage, Pharmacy Compounding

Pharmacy Compounding [Length: 43 minutes] You’ve just borrowed a large sum of money to buy your first pharmacy, and within months you’ve noticed a familiar, yet intimidating Read More ...

88 – How to improve your pharmacy customer experience by looking beyond profit

Interview with Mouhamad Zoghbi, Author ‘A prescription for pharmacy’, Pharmacy Customer Experience, Biggest Mistakes, First steps to a better customer experience

Pharmacy Customer Experience [Length: 46 minutes] Technology Is a great enabler of change and efficiency, and In our pharmacies It can help us leverage our time to create Read More ...

85 – How to use smart pharmacy recruitment strategies to hire the ‘right’ person the first time (Part 2/2)

podcast, operational efficiency, my team, people management, recruitment strategy, recruitment process, recruitment mistakes, employee brand, pharmacy culture, pharmacy workplace, induction process, Sue Muller, Locum Co, Job Ads, Candidate Screening, Interview Questions, Induction Process

Pharmacy Recruitment - Part 2/2 [Length: 36 minutes] As we learnt last week, to ensure that any new team member immediately adds value to your existing team, there is a lot Read More ...

84 – How to use smart pharmacy recruitment strategies to hire the ‘right’ person the first time (Part 1/2)

Interview with Sue Muller - Pharmacist and Owner Locum Co., The biggest pharmacy recruitment mistakes, How to establish a better recruitment strategy and workflow, Why you need an employee brand or culture to attract top talent

Pharmacy Recruitment - Part 1/2 [Length: 29 minutes] In our quests to build smarter, more successful 21st-century businesses before it's too late, there is no greater asset Read More ...

80 – How to attract and retain high performance pharmacy team members

Interview with Roger Simpson (CEO - The Retail Solution), Building a high performance pharmacy team, How to transform your people management approach, Team Communication, Multi-generational workforce management strategies, How to choose the right technology for your pharmacy

High Performance Pharmacy Team Did you know that a recent talent trends survey, of over 18,000 workers, found that 85% of employees want to leave our workplaces? As I Read More ...