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61 – How to plan your pharmacy’s remarkable future through consistent innovation

by Robert Leave a Comment

61 – How to plan your pharmacy’s remarkable future through consistent innovation

GET YOUR FREE COPY OF TRANSPHARMATION MAGAZINE THIS EPISODE FEATURES: Interview with Patrick Reid, CEO LASA, Pharmacist and Pharmacy Owner Pharmacy Innovations: Past, Read More ...

Filed Under: Podcast, Transpharmation Tagged With: customer feedback, Innovation, Patient Centric Business Model, personalisation, Podcast, Social Media, Wearable Technology

60 – How to collaborate and create a better pharmacy experience with your patients

by Robert Leave a Comment

60 – How to collaborate and create a better pharmacy experience with your patients

GET YOUR FREE COPY OF TRANSPHARMATION MAGAZINE THIS EPISODE FEATURES: Interview with Sarah Kucharski, CEO FMD Chat & Co-ordinator of e-patient program at Stanford Read More ...

Filed Under: Podcast, Transpharmation Tagged With: Customer experience, ePatient, Patient Centric Business Model, Patient collaboration, Podcast, Social Media

48 – How your pharmacy can leverage the newest healthcare innovations

by Robert Leave a Comment

48 – How your pharmacy can leverage the newest healthcare innovations

THIS EPISODE FEATURES: Interview with Cathie Reid, Managing Partner - Epic Pharmacy Healthcare Innovations from CES2015 Wearable Technology Telehealth Google Read More ...

Filed Under: Podcast, Transpharmation Tagged With: 3D Printing, apple, CES2015, eHealth, Innovation, Patient Centric Business Model, Professional Services, Telehealth, Wearable Technology

47 – How to inject a new patient centric revenue stream into your pharmacy

by Robert Leave a Comment

47 – How to inject a new patient centric revenue stream into your pharmacy

THIS EPISODE FEATURES: Interview with Anthony Huxley, Managing Director - Covad Pharmacy Freedom Index (PFI) Insights: Summer Business Planning Series - 5. Creating your Read More ...

Filed Under: Pharmacy Freedom Index, Podcast, Transpharmation Tagged With: Covad, Health Insurance, Patient Centric Business Model, Pharmacy Freedom Index, Professional Services, Revenue Streams

43 – How to give your online pharmacy customers a warm welcome

by Robert Leave a Comment

43 – How to give your online pharmacy customers a warm welcome

THIS EPISODE FEATURES: Interview with Ian Bennett (Business Development Manager, Pharmacy4U) 5 Prescriptions for a Stress Free Holiday Pharmacy Freedom Index (PFI) Read More ...

Filed Under: Pharmacy Freedom Index, Podcast, Transpharmation Tagged With: customer feedback, Customer Innovation, ecommerce, Multi-channel retailing, online pharmacy, partner feedback, Patient Centric Business Model, Pharmacy Freedom Index, team member feedback

42 – How to create remarkable customer experiences in your pharmacy

by Robert 2 Comments

42 – How to create remarkable customer experiences in your pharmacy

THIS EPISODE FEATURES: Interview with Iven Frangi (CEO, Customer Says) Pharmacy Freedom Index (PFI) Insights: 5 Prescriptions for a Stress Free Holiday Great Read More ...

Filed Under: Pharmacy Freedom Index, Podcast, Transpharmation Tagged With: apple, Customer Data Privacy, Customer Experiences, Customer Innovation, Customer Insights, Disney, Patient Centric Business Model, Pharmacy Freedom Index

36 – How to deliver patient centric communication that everyone loves

by Robert Leave a Comment

36 – How to deliver patient centric communication that everyone loves

THIS EPISODE FEATURES: Interview with Ashley Falting (Managing Director, Health Enterprises) Pharmacy Freedom Index (PFI) Insights Great listener feedback: The Read More ...

Filed Under: Pharmacy Freedom Index, Podcast, Transpharmation Tagged With: Cathie Reid, Communication, Home Delivery Service, Landline Communication, Patient Centric Business Model, Pharmacy Freedom Index, Richard Branson, SMS, Workflow

What is the Pharmacy Freedom Index (PFI)?

by Robert Leave a Comment

What is the Pharmacy Freedom Index (PFI)?

The days of simply opening the front doors of your pharmacy, and watching patients lining up in front of your dispensary because you offer them the convenience of being Read More ...

Filed Under: Pharmacy Freedom Index Tagged With: Operational Efficiency, Patient Centric Business Model, Smart Use of Technology

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