GET YOUR FREE COPY OF TRANSPHARMATION MAGAZINE THIS EPISODE FEATURES:
- Interview with Wim Battaerd, co-founder, PharmEngage
- Pharmacy Website Masterclass details
- Future Health Summit Preview
Resources and Links:
- PharmEngage Website
- PharmEngage Video
- Why Customer Engagement matters so much now? – Gallop Report
- Brian Walker Episode – Map your customer journey
- Pharmacy News Business Feature
- Transpharmation Magazine – Issue 1
Future Health Summit
Episode 48 – Cathie Reid
Episode 23 – Jason Berek-Lewis
Transpharmation Magazine – Issue 1
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My 3 Key Learnings:
- Engagement is valuable
- Technology is the key enabler of a more personal relationship with your customers. Map your customer journey.
- Other industries (particularly banking, and consumer electronics eg. Apple) are proof that higher engagement improves profitability. We must step up to the challenge.
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