THIS EPISODE FEATURES:
- Interview with Iven Frangi (CEO, Customer Says)
- Pharmacy Freedom Index (PFI) Insights: 5 Prescriptions for a Stress Free Holiday
- Great listener feedback: Multi-Channel Retailing & Customer Data Privacy
RESOURCES & LINKS:
Episode 8: How to automate and easily receive customer feedback
- Pharmacy Freedom Index, click here to take the test
- Email or Contact me via Social Media to register your interest for joining me at the Gadget Expo 2015 (July)
- Pre-order your ‘Transpharmation’ Audio Book
PHARMACY FREEDOM INDEX (PFI) INSIGHT
5 Prescriptions for a STRESS FREE Holiday
Note: This will be delivered under your virtual christmas tree (or INBOX) on December 25th
To ensure you receive this SPECIAL HOLIDAY GIFT visit robertsztar.com and enter your contact details at the top of the page.
Would you like:
What you will get:
Listener Comment (Kathleen) – Multi-Channel Retailing
Following Episode 40:
Listener Comment (Bishoy) – Customer Data (Privacy)
Following Episode 41:
Q: Dear Rob and Fabian,
I am very interested in Sendascript and in particular its POS potential capabilities, through iBeacons and the like. Currently I use MedAdvisor in one of my stores and whilst this has been a great ‘customer-engagement’ application, it essentially requires a patient to firstly make contact with the pharmacy, whether through general custom or filling a script before we have the chance of signing them up. The other hurdle we commonly face is in regards to the ‘privacy and security’ of the app and who really holds or has access to the customer’s information
My question is therefore is 2 fold:
1- Are customers able to directly join/subscribe to sendacript without an initial interaction with the pharmacy? As you may be aware in the case of MedAdvisor, to become fully functional, the customer requires an activation code
2- Are any private customer details/information held by any 3rd party involved? If so, what type of privacy/security measures does sendacript provide to ensure it in fact remains secure and private
Regards,
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My 3 Key Learnings
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1. Design your customer experiences.2. Look outside the pharmacy industry for examples of premium customer experiences (e.g. Restaurants)3. Allow our customers and our partners to collaborate with us to build our patient centric pharmacies.
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OVER TO YOU!
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