43 – How to give your online pharmacy customers a warm welcome

Reading Time: 2 minutes

THIS EPISODE FEATURES:

• Interview with Ian Bennett (Business Development Manager, Pharmacy4U)
• 5 Prescriptions for a Stress Free Holiday
• Pharmacy Freedom Index (PFI) Insights: Summer Business Planning Series – 1. Collecting/Reviewing Customer/Team/Partner Feedback to assess our current business and uncover hidden opportunities for innovation

50% of visits to @pharmacy4u_au sites originate from mobile devices #transpharmation robertsztar.com/episode43 via @robertsztar

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50% of all @pharmacy4u_au sales by patients 50 years and older #transpharmation robertsztar.com/episode43 via @robertsztar

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RESOURCES & LINKS:

• Zopim and Speakpipe Links (from Episode 39)
• Episode 39 – Jonathan Layton
• Episode 40 – Heath Tully

Click Here to get your FREE Cheat Sheet

•  Pharmacy Freedom Index, click here to take the test

 

PHARMACY FREEDOM INDEX (PFI) INSIGHT

SUMMER BUSINESS PLANNING SERIES

1. Collecting/Reviewing Customer/Team/Partner Feedback to assess your current business and uncover hidden opportunities for innovation

• Sign up for your FREE Survey Monkey account

Episode 8: How to automate and easily receive customer feedback

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My 3 Key Learnings

1. Discover the reasons for creating and planning your online pharmacy presence/customer experience before you buy/commit to online strategy.
2. Understand the processes required to successful operate a multi-channel pharmacy.
3. Collaborate with your customers/team/partners (suppliers and healthcare) to create better solutions for our patients.

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OVER TO YOU!

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