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65 – How to improve your pharmacy retail performance through better customer experiences

by Robert Leave a Comment

Reading Time: 2 minutes

GET YOUR FREE COPY OF TRANSPHARMATION MAGAZINE THIS EPISODE FEATURES:

  • My 3 Key Themes from Retail Tech X & Customer Tech X Conference (Association and Communication Events)
  • Latest Retail and Customer Tech Tools
  • Audiobooks – Claim your FREE AudioBook
  • Transpharmation Motivational Quote of the Week

Preview Video:

Resources and Links:

  • Download your FREE Audiobook, and get a FREE 30-day Audible Trial – Click HERE
  • Miracle Morning – Hal Elrod
  • Transpharmation Program Brochure
  • Retail & Customer Tech Conference (May 20-21st 2015)
  • Learn about the ‘Transpharmation’ Discovery Session
  • SHARE the Transpharmation Show with a Colleague, send them to transpharmationshow.com.au

 Interview Resources mentioned:

  • Retail Tech X Conference Website
  • Customer Tech X Conference Website
  • Episode 60 – Sarah Kucharski
  • Episode 53 – Brian Walker
  • Episode 62 – Doyle Buehler
  • Episode 58 – Stephen Borg
  • Episode 30 – Adam Posner
  • Video’s Mentioned:


Tweetables:

#pharmacy change is not new, but it is now more rapid #transpharmation

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Aim to be your #pharmacy customers highlight this week #transpharmation

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Only 3% of your #pharmacy customers are ready to buy online, build trust and credibility #transpharmation

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Ask your #pharmacy customers “What would you like to do first?” #transpharmation

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Transpharmation Magazine – Issue 1 (Issue 2 out June 9th)

Click Here to Subscribe

________________________________________________________________

My 3 Key Learnings:

  1. The Customer Experience is King
  2. What it takes to be customer centric, and the power of data
  3. The modern customer journey is non-linear

_______________________________________________________________________

Click to review and rate the ‘Transpharmation Show’ on iTunes!

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OVER TO YOU!

Let us know YOUR key takeaways from this episode by leaving a comment below. I personally read and respond to every comment!

Filed Under: Podcast, Transpharmation Tagged With: Customer Data, Customer experience, Customer Journey, Customer Loyalty, Digital Platforms, digital signage, Helpful content, iBeacons, My Patients, Patient Centric Business Model, Podcast, Single customer view, virtual reality, WiFi

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